Refund policy

Return & Refund Policy

Right of Withdrawal (Widerrufsrecht)

If you are a consumer within the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day you or a third party (other than the carrier) acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example, by email).

Effects of Withdrawal

If you withdraw from this contract, we will reimburse the payment received for the returned item, excluding delivery costs, without undue delay and no later than 14 days from the day we receive the returned goods.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

We may withhold reimbursement until we have received the returned goods or proof of return.

Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and unaltered

  • Items must be returned in original packaging

  • Returns must be sent back within 14 days after notifying us

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

Hygiene Notice – Costume Jewelry

Our store sells artificial (costume) jewelry.

For health and hygiene reasons, the following items are excluded from return once opened, tried on, or worn:

  • Earrings

  • Ear cuffs

  • Any jewelry intended for pierced ears

This exclusion applies in accordance with §312g (2) No. 3 BGB (German Civil Code) for sealed goods not suitable for return once unsealed for hygiene reasons.

Non-Returnable Items

We do not accept returns for:

  • Earrings or pierced jewelry that has been opened or worn

  • Items showing signs of use or damage

  • Items returned without original packaging

  • Items returned after the 14-day withdrawal period

  • Gift cards or promotional items (if applicable)

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery with clear photos.

After verification, we will arrange a replacement or refund at no additional cost to you.

How to Request a Return

To request a return, please contact us at:

📧 refund@emotionsjewel.com

Please include:

  • Order number

  • Item(s) concerned

  • Brief explanation (optional)

Returns sent without prior contact may not be accepted.

Refund Processing

Once the return is received and inspected:

  • Refunds are processed within 5–7 business days

  • Payment provider processing times may vary

Contact Information

For any questions regarding returns or refunds, please contact:

📧 refund@emotionsjewel.com